Privacy Policy

Eridian Labs Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website eridianlabs.org, use our services, or interact with our applications, including but not limited to Replay Studio and the Eridian Labs Platform.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

1.1 Information You Provide to Us

We may collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, company name, and mailing address when you contact us, request a quote, or subscribe to our services
• Project Information: Details about your project requirements, business needs, and preferences
• Account Information: If you create an account on our platform, we collect username, password, and profile information
• Payment Information: Billing address and payment details (processed securely through third-party payment processors)
• Communications: Records of correspondence when you contact us via email, contact forms, or other methods

1.2 Automatically Collected Information

When you visit our website or use our services, we may automatically collect certain information, including:

• Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths
• Device Information: IP address, browser type and version, operating system, device identifiers, and mobile network information
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track activity and hold certain information

1.3 Information from Third Parties

We may receive information about you from third-party services, including:

• Social media platforms when you interact with our social media accounts
• Analytics providers and advertising networks
• Payment processors for transaction information
• Business partners and service providers

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: To provide, maintain, and improve our services, including app development, web development, and consulting services
• Communication: To respond to your inquiries, send you updates about your projects, and provide customer support
• Business Operations: To process payments, manage accounts, and fulfill contractual obligations
• Marketing: To send you promotional materials, newsletters, and information about our services (with your consent where required)
• Analytics: To analyze usage patterns, improve our website and services, and conduct research
• Legal Compliance: To comply with legal obligations, enforce our terms of service, and protect our rights and interests
• Security: To detect, prevent, and address technical issues, fraud, and security threats

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

• Hosting and cloud storage providers
• Payment processors
• Email service providers
• Analytics and marketing platforms
• Customer support tools

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to:

• Comply with legal processes
• Respond to government requests
• Enforce our terms of service
• Protect our rights, privacy, safety, or property
• Prevent or investigate fraud or security issues

3.4 With Your Consent

We may share your information with your explicit consent or at your direction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Secure hosting infrastructure
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

5.1 Access and Portability

You have the right to request access to and receive a copy of your personal information.

5.2 Correction

You may request correction of inaccurate or incomplete personal information.

5.3 Deletion

You may request deletion of your personal information, subject to certain legal and contractual obligations.

5.4 Opt-Out

You can opt-out of marketing communications by clicking unsubscribe links in our emails or contacting us directly.

5.5 Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

5.6 GDPR Rights (EU/UK)

If you are located in the European Union or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR), including:

• Right to object to processing
• Right to restrict processing
• Right to data portability
• Right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us at hello@eridianlabs.org.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will delete or anonymize your information when it is no longer needed for these purposes.

Factors that determine retention periods include:

• The nature of the information
• Legal and regulatory requirements
• Contractual obligations
• Business needs and legitimate interests

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your information receives adequate protection, including:

• Standard contractual clauses approved by relevant data protection authorities
• Other legally recognized transfer mechanisms

9. Third-Party Links and Services

Our website and services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date at the top of this policy
• Sending you an email notification (for significant changes)

Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For data protection inquiries, you can also contact us at privacy@eridianlabs.org.